Information Collection and Usage
When you first register at Florida Coast Coffee, we ask for your email address and a password. At that time, we subscribe you email communication. Within every email that you may receive from Florida Coast Coffee, you have the opportunity to unsubscribe. You may also unsubscribe by going to the ‘Contact Us’ page, and submitting a request. When you place your first order for Florida Coast Coffee products or services, we ask you for your full name, physical mailing address, telephone number and credit card number so we can ship your order to you. This information is also stored to maintain your order history to enable us to send you reminder notices regarding upcoming deliveries, if you are a coffee club member, to allow you time to update your order and change the delivery date, and to help make future ordering easier for you. If you want to view, update your address or change credit cards, please go to ‘My Account/My Profile’ to make changes at any time. You must be signed in to access ‘My Account,’ which is another safeguard. Florida Coast Coffee also offers an Affiliate program, where affiliate members direct customers to Florida Coast Coffee through links on their Web sites. We carefully evaluate affiliates who apply before accepting them. We ask affiliates for their site name (URL), mailing address, primary contacts, payment information, and other site-related information to determine whether a site will be included in our Affiliate Network. The information collected from our affiliates is not used for general marketing purposes. Florida Coast Coffee encourages users to limit the personal information provided only to the specific information requested.
Except as described in this section, we will not sell, rent or disclose your personally identifiable information to third parties without your express authorization. From time to time, we work with other companies and their agents to perform operational services, such as website design, payment processing, database management and to implement customer surveys to measure satisfaction and to identify new needs. We also provide postal addresses to the U.S. Post Office for delivery purposes. In the course of providing such services, these companies may have contact with your personally identifiable information. By contractual agreement, these companies are required to comply with this Policy. Florida Coast Coffee is not liable for any damages that may result from misuse of your personal information by these companies. Periodically, we may partner with companies whose products may be of interest to our users. In conjunction with these partners, we occasionally send promotional announcements to all or a portion of our customers. Any email communication that you receive from Florida Coast Coffee or a partner will include a link at the bottom for you to click and unsubscribe. You may also go to the ‘Contact Us’ page to request removal from the subscriber list. In the event that we work with a vendor to carry out these mailings, your personally identifiable information will not be seen by this vendor, and it will not be used by this vendor to contact you directly. Any exceptions to this policy of sharing your name, address, email address and/ or credit card information with a partner company would only be done with your permission. Florida Coast Coffee also reserves the right to disclose information when required by law. We also conduct analysis of our users to better understand member needs, to guide product development and to enhance customer service. This aggregate information, and never individual information, may also be shared with prospective partners, advertisers and other third parties. We may also disclose, on an anonymous basis, verbatim statements made by our customers. At no time, however, will personal information be disclosed when these statements are shared.
Security and Access
When you provide personal information to us, we use a secure server (SSL) to encrypt all of your personal information to protect against unauthorized access. You can access ‘My Account’ from several locations throughout the site to update your name, email address, password, postal address, credit cards, and mailing list preferences. Please note that you must be signed in to Florida Coast Coffee to access this information for additional protection. We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
If you have questions concerning your account, please contact Florida Coast Coffee Member Service at 1-888-909-4553. If you have any questions regarding our privacy practices, you can email us in the space provided on the ‘Contact Us’ page. You can call us at 1-888-909-4553, or you can write to us at Florida Coast Coffee Customer Service, 2295 NW Corporate Blvd #110 Boca Raton, FL 33431.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Florida Coast Coffee c/o Life’s Signature Brands, LLC 2295 NW Corporate Blvd #110 Boca Raton, FL 33431.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|The association with your shopping cart.|
|Stores the category info on the page, that allows to display pages more quickly.|
|The items that you have in the Compare Products list.|
|Your preferred currency|
|An encrypted version of your customer id with the store.|
|An indicator if you are currently logged into the store.|
|An encrypted version of the customer group you belong to.|
|Stores the Customer Segment ID|
|A flag, which indicates whether caching is disabled or not.|
|You session ID on the server.|
|Allows guests to edit their orders.|
|The last category you visited.|
|The most recent product you have viewed.|
|Indicates whether a new message has been received.|
|Indicates whether it is allowed to use cache.|
|A link to information about your cart and viewing history if you have asked the site.|
|The ID of any polls you have recently voted in.|
|Information on what polls you have voted on.|
|The items that you have recently compared.|
|Information on products you have emailed to friends.|
|The store view or language you have selected.|
|Indicates whether a customer is allowed to use cooki|
|The products that you have recently viewed.|
|An encrypted list of products added to your Wishlist.|
|The number of items in your Wishlist.|